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Resume:

Work
Experience

XM Coordinator

Aug 2024 -Aug 2025

House of XM

  • Served as the primary point of contact for clients and internal teams.

  • Coordinated over 500 events across four remote regions (Ontario, BC, MB, SK, AB).

  • Handled staff scheduling, payroll, and onboarding, including the training of new team members

  • Researched and developed creative engagement strategies for brands like Molson Coors, Haribo, and Tim Tam.

  • Conducted routine inventory checks, placed supply orders, and maintained accurate resource records.

Account Manager

Mar  2024 - Aug 2024

Yonge & Eist Agency

  • Promoted to Account Manager from Coordinator within 3 months

  • Managed 10 clients with 360-degree advertising services

  • Research &, strategy: developed effective strategies and delivered successful campaigns

  • Project Management: set up, tracked, and updated tasks, created workback schedules and budgets

  • Organized and Managed 5 successful events with over 500 attendees

  • Managed social accounts via Sprout Social and increased engagement and impressions by 278% within one month

Customer Service Representative

Feb 2022 - Aug 2024.

Highlight Motor Group

  • Event Management: Coordinated Christmas & New Year's festivities

  • Project Management: scheduling and updating repairs status for trucks using Planner & Missive

  • Customer Service: Resolved 500+ customer complaints through effective techniques

  • Liaised with dispatchers, customs, safety, and claims teams

  • Developed B2B campaigns & prepared insightful analytics reports

Account Coordinator 

June - Aug  2023

Octopus Ink

  • Research and strategy for social media promotions for 5 clients

  • Set agendas for meetings and create contact reports

  • Wrote creative briefs and strategically planned social media campaign timelines and event executions

  • Assigned project tasks, updated timelines and spec sheets 

  • Quality check websites, proofread materials and produce audit reports

  • Identified influencers, social media strategies, and paid media

Junior Copywriter

May - Aug 02 2022

Prodigy Education

  • Brainstorming ideas and insights.

  • Producing creative copy.

  • Wrote email copy and plans for email marketing

  • Wrote engaging headlines and video supers for YouTube and other social media sites

  • Performed thorough research to create unique campaigns and participated in weekly progress meetings

  • Brainstormed and wrote strategic email copy

Writer at Large

2019 - 2020

Internship at Bangalore Mirror (Newspaper):

Reporting & Editing

Radio Active 94MHz:

Radio script & Radio program production

​

Education

Aug 2022-  Aug  2023

Humber College | Post Graduation Certificate

  • Advertising Account Management, Project Management, Strategy, Marketing

  • Worked with Spin Master, Paw Patrol which won second prize, and Heineken

Sep 2021- Aug 2022

Humber College | Post Graduation Certificate

  • Advertising Copywriting

  • Worked with clients: Newfoundland & Labrador Tourism and Hope Haven

Jul 2018- Oct 2020

Mount Carmel College | Bachelor’s Degree

  • Bachelor's in Journalism, Political Science, Economics

Skills
& Expertise

  • Developing Brand Strategy

  • Forecasting Projects and Deliverables

  • PM Tools: Asana, Missive, Wrike, Trello, Sprout Social

  • MS Office (Project, PowerPoint, Excel, and Word) & Outlook

  • Researching: Vividata, Statista, Passport,  IBIS World, Market Line

  • Creating Pitch Decks and Reports

  • Creating POs and Issuing Invoices: Karmak

  • Synchronizing Communications

  • Tracking Budgets

  • Conducting Online Competitive Analysis

  • Adobe (Premier Pro, InDesign)

  • Copywriting

  • ROI Calculations

  • Strong Attention to Detail

  • Identifying Risks and Troubleshooting

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